Get Accurate Customer Feedback With The Best WordPress Survey Plugin From Qeryz

Many businesses that own websites to date are definitely in need of a WordPress survey plugin. The reason why this is developed is so that these same businesses that run on the content management platform can effectively gather customer feedback.

Surveys are generally designed to collect and gather important data about your customers, understand current market behavior, and predict consumer’s actions through easy-to-read and optimized questions. It’s not just about getting data that you think your customers should give, but rather it’s about getting the most accurate data that they want to provide, as much as possible. When all of these conditions are met, they can create the market research needed to make the next big business move.

Without a survey plugin tool, your business is already missing out on information that you need to constantly improve your services and offer products that your customers will actually want to buy. Aside from that, you also won’t be able to run an efficient and well-designed website that’s geared towards your customers.

Simple, right? Think again.

Gaining customer feedback is more than just asking your customers questions and analyzing the answers in Google Analytics. You have to make sure that you get accurate data. The best way to do this is to follow this secret:

The Secret in Formulating the Right Customer Feedback Questions

The secret lies within your company’s survey questions. In order for your company to gain a number of accurate customer feedback, you should know the right questions to ask, when to ask them, and how to ask it. Here are several guidelines that you can follow to do just that:

It must be simple
It must be practical
It must not require too much thought
It must relate to your company’s experience and needs

By following these guidelines, then you’ll definitely come up with the right questions for your WordPress survey plugin. As a result, you will then receive heaps of feedback from your customers. In contrast with this, asking the wrong questions to your customers will result in poor quality information or none at all.

Qeryz is the ultimate WordPress survey plugin and website feedback tool that will help you achieve your business goals through actionable data and expertly crafted surveys anytime, anywhere. Eliminate the guesswork and install an online survey plugin that will skyrocket your business toward success through quality customer information.

A Quick Guide in Writing Your Customer Feedback Questions

By this time, assuming that you already have a few customer feedback ideas in your mind. The next step is putting these questions into words. Writing these feedback ideas into words may be a struggle, especially to those budding companies and businesses.

Creating your customer feedback questionnaire can be broken down into three, simple steps:

Transpire a title and a purpose for your questionnaire.
Determine your target audience.
Formulate your questions.

Now let’s discuss these three steps thoroughly.

Transpire a title and a purpose for your questionnaire.

It is important that you come up with a title for your customer feedback questionnaire because this will ultimately give your customers a rough idea of what the survey is about. If your customers know what the survey is about it can motivate them to answer and complete it; especially if they find that the topic on hand is very relatable.

A strong, concise, and clear title on the WordPress survey plugin will convey the purpose much easier in a customer feedback questionnaire. This will eventually help you improve your customer feedback rate, push better customer feedback, and make the survey experience more enjoyable for your customers.

Determine your target audience.

When you have generated a strong, concise, and clear title and purpose for your customer feedback questionnaire, the next step is to determine who your target audience is.

This is where most companies and businesses struggle. They tend to send their feedback questions to everyone when they should only be sending it to relevant contacts, people, and customers.

When determining your target audience, it is important that you figure out their motivation. This is essential because when you have a concrete idea of what their motivations are, you can confidently help them reach their goals while reaching your goals too – which are qualitative customer feedback.

Formulate your questions.

It is important that you identify the questions you would like to ask your customers. By identifying the right and relevant questions, you avoid bombarding your customers with tons of inappropriate questions.

To help you with the final step, you follow this one rule of thumb that’s just a sentence below away.

Customer Feedback Questions: What Should I Use?

It is easier said than done, but creating the right question can be boiled down to one rule of thumb: Use the questions that your customers care about answering. Put yourself in your customers’ perspective. What are the questions that you are happy to answer on your WordPress survey plugin and why?

The most relevant type of questions that customers look for include things like:

How easy was it to buy from us?
How happy are you with your purchase?
How well did we understand what you wanted?
How well did we communicate?

Asking such questions make your customers feel like they have a real stake on how your business progresses.

Let’s discuss how each of these and other examples can make your WordPress survey plugin your tool for connecting with your audience:

How easy was it to buy from us?

Asking this question will let you check your customers’ experience in purchasing a product from you. Additionally, this will help you gain a strong opinion and recommendation on how easy the purchasing process was.

How happy are you with your purchase?

This question’s importance is similar with the first question suggested above. Asking this question will also result in a strong opinion and recommendation. This will focus more on the satisfaction a customer receives when they do make a purchase.

How well did we understand what you wanted?

This question will measure how well you understand your target audience. This will either validate or refute the research you have done and steer you to the right direction when it comes to understanding your audience better. It will help you target much better and offer a package that will surely satisfy your customers.

and

How well did we communicate?

Communication is definitely key. When you communicate well with your customers, you will then gain the quality feedback that you want. However, do not settle there, it is a must that you understand your customers, too.

Communicating and understanding your customers’ needs is two (2) of the most fundamental skills that can lead any business to success. At the same time, these skills are also two (2) of the hardest skills to get right in the business industry.

When your customers believe that you understand them, then you will gain their trust and loyalty. When this happens, they will patronize your product above all the products in the market. Additionally, they will be a lot more forgiving for your small mistakes and they will probably recommend you to their family, friends, loved ones, and colleagues.

How likely is it that you would recommend us to your family, friend or colleague?

This may be the easiest question that you can ask your customers. This is because this question is aligned and ranged with their experience and needs. Additionally, this will also benefit your customers by means of their reputation.

Reputation is one of the most important thing to a customer. They want to be seen by their family, friends, and colleagues as the experts, and by recommending valuable and quality products with them, your customers build the respect they want for themselves.

Formulating and generating these types of customer feedback questions will ultimately lead you to your desired result. However, there are also a few bad questions that you should avoid in your company’s customer feedback questionnaire.

Which of the following products do you think you will buy in the next 12 months?

Asking this specific type of question will cause your customers to pause and to think. Remember the guidelines found in the first part of this article? It was already stressed twice, but in case you forgot, here it is.

Your questions must not require too much thought. If you ask mind boggling questions like this, this will cause your customers to think twice if they will answer your feedback section.

Pick your top three (3) from these five (5) options

Rank these ten (10) things in priority order

Alike from the first question, these two (2) questions should also be on your ‘not to ask question’ list. The common factors in these three (3) questions is that these questions require your customers to pause and think. These questions come across as more academic rather than opinionated questions.

When your questions require your customers to pause and think, there is a great chance that you will not acquire the customer feedback results you want. This is why you should just keep your questions simple and practical. Get straight to the point and avoid beating around the bush.

Scoring System: How useful is it in my customer feedback questionnaire?

Whether you use a scoring system or not, it really does not matter. What is important is the quality of feedback that you gather and collect from your customers.

Using a scoring system will greatly help you in checking and tracking the changes in the score from time to time. In addition, scoring systems also plays a vital role in the growth of your business.

In addition, scoring can also determine the feedback questions that don’t consistently score ‘good’.

Should I offer a prize or prizes to get more customer feedback?

The straight answer is NO.

Why?

Sparking your customers’ hope in winning something, like a prize, will surely get you a number of customer feedback. However, the increase of your customer feedback will also decrease its usefulness. Remember the old saying that goes, “Quality over quantity”? An increase in the volume of your feedback does not necessarily mean you have successfully done your job.

When you offer your customers a prize, this will ultimately alter the results of your feedback questionnaire while decreasing its value. You must know that your customers are not numbers. Each of your customer has a heart, a brain, and a choice.

Can the right questions and target audience lead me to brilliant results?

When you have right questions on your WordPress survey plugin and deliver it to the right target audience, you are sure that you will get great and quality customer feedback. However, there are still some factors you should consider in order to acquire not just great results, but brilliant results.

Set your business objectives first before collecting feedback

Feedback does not make your customers more satisfied, results do. If you want to make your customers satisfied with your products and services, then you must set a series of objectives for your business or company. By setting business objectives, you are putting your business on the right track for growth and profitability. To grow the business, to win against competitors, and to sell more are some of the examples of business objectives you can set for your company.

Take proper action from the feedback you received

Once you receive your customers’ feedback, it is a must that you respond to them. Taking action by replying to your customers’ feedback will surely benefit your business by building the relationship between you and the customers.

Timing is everything

Sending your customer feedback questionnaire at the right time will also increase your feedback rate. The ‘right time’ does not mean every 12 hours or 24 hours. The right time can mean once every day or twice every day. This all depends on your target audience and their activity.

Why Choose Qeryz As The Best WordPress Survey Plugin

Unlike other survey tools, our very own WordPress survey plugin is designed with your site visitor in mind. When you make use of our survey tools, you gain access to features that get data about anything — be it for customer satisfaction, the introduction of a new product/service, or simply figuring out the “what’s” and “whys”.

Our WordPress survey plugin tool is constantly being configured and tailored to what your business needs from site visitors and customers. Still don’t believe us? Take a look at what our clients have said. Using our online tool, they have been able to grow their website and business professionally, through improved completion rates, detailed analytics, and more — all in the backdrop of a user-friendly interface.

Create Different Types Of Surveys

Are you limited by all the other existing survey platforms out there that are just difficult to use? Try as you might, you just can’t simply build a questionnaire that asks all the right questions in the format that’s appealing to your customers.

But when you install our survey plugin on your WordPress-run website, you’ll have the ability to develop different types of surveys as your business demands. Our tool allows you to come up with customer satisfaction surveys, Net Promoter Score (NPS) surveys, marketing/product surveys, employee surveys — and many more. Use up to a dozen formats such as the following:

Multiple choice
Likert scale
Matrix questions
Demographic questions
Dropdown questions
Ranking questions
Click map
File upload
Slider
Benchmarkable questions
And many more!

Variety Of Designs To Choose From

The design of your WordPress survey plugin is just as important as the length and the quality of questions. A poorly designed survey may lead to a slew of problems that can hamper not just its structure, but your data collection efforts as a whole.

With this in mind, you must consider the type of design your survey needs. Make this possible with our WordPress survey plugin that comes with tons of color schemes and design options available. When designing with our tool, remember that the sky’s the limit to how you’ll want your survey to look and feel.

Optimized For All Kinds Of Devices

Nine times out of ten, your customers will be answering any online survey you give them, as they’re on the go. This is why you have to consider optimizing your survey for all kinds of devices — be it a smartphone, tablet, desktop, or what have you. This is so that all of them will be able to clearly read, answer, navigate, and understand the survey in the way that you intend them to.

The good news is the Qeryz WordPress survey plugin is extremely versatile, allowing you to optimize any kind of survey you roll out with our platform. No longer worry about your respondents closing the survey without even making a response. Instead, reap the benefits of high response rates that will positively impact your project, gain a better sense of what your customers want, and figure out how to help them best. Layout the survey on your web pages in multifarious ways so that it stays unobtrusive even on mobile devices.

Easy To Install

One of the best things about the Qeryz WordPress survey plugin is that it can be installed with just a single click. While it has also been created for different content management software (CMS), it has specifically been optimized for WordPress, making it fast, easy, and set up in no time at all.

Whether you’ve just recently revamped your website, built it from the ground up, or been running it for quite some time now, this WordPress survey plugin tool can support the latest version of the CMS. Updates are regularly being released, ensuring it’s well-maintained and developed. Simply create a new account, provide a username and password, and activate the survey to get started.

Drive Engagement

Engaging your customers may be overwhelming nowadays due to the sheer number of solutions out there. Not to mention that racing customers can become difficult — you’ll want to get their input without feeling like you’re taking up too much of their free time through badly constructed email blasts, promotionals, and so on.

If you’re struggling with driving engagement in your business, taking advantage of our WordPress survey plugin is easily the most efficient method of closing the gap between you and your customers. Our survey can perfectly complement existing marketing tactics to bring your customers value, establish a community for dialogue, and keep them returning to your brand time and again.

Visualize Your Data

Not everyone will be adept at interpreting survey data, which is why this WordPress survey plugin has made it simple for you to export, interpret, and visualize your data in a CRM (Customer Relationship Management) platform or spreadsheet of your choosing.

With data visualization, you can arrange your data through graphic representations, allowing you to discover and use insights. This is a way for you to make data-driven decisions to figure out the wants and needs of your customers, get your message across, improve customer relationships, and identify areas of improvement.

Built-In Email Notification

Tired of having to check a separate page just to view your survey responses, now our WordPress survey plugin makes this task even more seamless through a built-in email notification feature.

Once you’ve installed the plugin on a website that you’ve built, you don’t have to keep logging into Qeryz in order to access responses and export all the available data. Qeryz allows you to focus on the other more crucial aspects of your business by sending out all the data you need directly to your inbox.

Get The Best WordPress Survey Plugin From Qeryz!

To sum everything up, the perfect way to get responses for your customer feedback questionnaires is to get them to trust your business and what you offer. If your customers don’t trust you, then you will not obtain positive and quality customer feedback.

You should also understand that a customer feedback questionnaire is a way in getting to know your customers more. What you ask in your questionnaire feedback surveys or forms can help you get additional information about your customers’ needs and wants. Thus, our very own WordPress survey plugin becomes the communication line between you and your market.

Qeryz is a free WordPress survey plugin built for your business website to gather immediate customer feedback. The goal is to convert your website traffic into users that will want to pick up the phone to buy your product or find a service that you offer. The best part? You no longer have to keep relying on uninformed guesses — our customer satisfaction survey tool gets you accurate results for your business in the long run.

With our tool, you can figure out your customers’ needs and wants, allowing you to improve your business and the products and services that you offer. Aside from getting good and quality feedback, you also get more profit for your company when you satisfy their needs and wants.

Using our WordPress plugin will aid you in your customer feedback queries. In addition, we will also help you in knowing the traffic your website gets. By using our WordPress survey plugin, you are ensured that your surveys will be answered and you will be able to get to know who answers them. The best is that it’s not only a great website survey tool, but it’s also a free online survey tool.

Transform sales to leads, reap more profits, and find out what your customers want from you — all is possible with our highly customizable WordPress survey tool!

Customer feedback queries – SOLVED! Click here to get started now and try out our plugin! Each plan comes with a 15-day free trial to test out our features. If you have any more questions, then just drop us an email!