If you’re researching how to improve your website, boost customer loyalty, and the like, you probably have encountered the term ‘Net Promoter Score’ beforehand. This is a universal benchmark used by both big and small organizations to get customer feedback to improve service, products, and more. If you’re interested in using a free NPS Survey Tool, keep on reading!
What Is Net Promoter Score?
The Net Promoter Score (NPS) is the measurement of customer satisfaction and loyalty to an organization and how likely they are to recommend your product, service, store, website, or business to other people.
How does an NPS Survey Tool Work?
A free NPS Survey Tool can help you calculate the responses of your customers to the question: “How likely are you to recommend our business to a friend?”. Instead of a lengthy answer, they will choose a number from a scale of 0-10. Depending on the responses, you can segregate the net promoter score into three categories:
Customers who responded with a score of 9 or 10 are what you would call the ‘promoters’ of your business. They’re most likely to keep on purchasing your products and services and refer these to other people.
Passives are customers with a score of 7 to 8 in your free NPS Survey Tool. They are generally satisfied with your product and services but are open to trying out offerings from your competitors.
Detractors are customers who answered with a score of 0 to 6. They’re unhappy with your products and services and might discourage other customers to buy from you.
Top Reasons to Measure Your Net Promoter Score with Qeryz
Qeryz is a company that helps organizations and businesses gather feedback directly on their website. You can choose from different survey formats, infinite color schemes, multiple survey positioning options, advanced features, and a website feedback tool to help you get meaningful responses and insight from your website visitors! In addition to that, we also offer a free NPS Survey Tool that you can use to improve and grow your business.
Easy to Use NPS Survey Tool
Our Qeryz free NPS Survey Tool is user-friendly and time-saving. You don’t need an expert or a statistician to implement your pop-up survey. We capture the responses and automatically calculate your NPS, so you can just sit back while we handle the math for you!
It’s a perfect customer insight tool for organizations looking for a fast, easy, and effective way to measure customer satisfaction and loyalty. Because respondents only need to pick an answer in less than 10 seconds, you can get a high amount of results in a short time.
Measure Customer Loyalty
In this day and age, there is a multitude of ways on how you can market your products and services to your target audience. You could pay for online advertisements, optimize your website for the search engines, and more. But what some organizations forget is word-of-mouth marketing.
Most consumers trust their family and friends when purchasing their needs and wants. By measuring customer loyalty through a free NPS Survey Tool, you know the percentage of your responders who are more likely to recommend your products and services to others. This helps you determine if you need to focus more on refer-a-friend campaigns and the like!
Increase Customer Satisfaction
To give you more insight from our free NPS Survey Tool, we also provide an identifier feature so you can identify the customers that answered your pop-up survey. This will help you create a customized customer experience by rewarding the loyalty of your promoters, following up with your passive customers, and improving satisfaction for the detractors.
Aside from the NPS survey, you could ask follow-up questions about the reason behind your customers’ scores. Here at Qeryz, we have a variety of survey tools at your disposal. This will help you get to the heart of the matter, offer a good solution to your unsatisfied customers, and improve your relationship. Their answers can also help you prevent other people from becoming detractors in the future.
Boost Company Team Work
Poor customer service is one of the driving forces that contribute to a low Net Promoter Score. Rude behavior, lack of empathy, and taking too long to follow up can make the customer unlikely to recommend your company to a friend. Fortunately, this can be fixed by making a high Net Promoter Score your team’s goal.
Improving your team’s customer support skills can take a long time. But by using our free NPS Survey Tool, you can track your strategies regularly. When your customers are satisfied, the referral rate will also increase.
Improve Products and Services
NPS measures how likely your customers will recommend your products and services to their family and friends. That’s why if you have a great customer care strategy but still receive a low score, the problem probably lies in your products and services.
By using a free NPS Survey Tool from Qeryz, you can track customer feedback when you roll out new product features, launch new services or implement customer suggestions. Because we automatically calculate the responses for you, this allows you to quickly resolve any issues. You can also add a follow-up question to get more insight from customers.
Grow Your Business
Without customer feedback, you won’t know if you’re taking the right steps for your business. But by using a free NPS Survey Tool to track the changes in customer satisfaction regarding a new service or a product, you will have a go signal telling you that you’re implementing the right decisions for your business.
Your Net Promoter Score is a good indicator of how your business will grow in the future. Loyal customers have a higher likelihood to spend on your products and services compared to new ones. As your score increases over time, more and more people will become loyal to you and in turn, recommend your organization to other people. This helps you increase revenue, have a strong foothold against the competition, and create ambassadors for your brand.
Use A Free NPS Survey Tool Today from Qeryz!
If you’re interested in using a free NPS Survey Tool to track customer loyalty, improve your customer care program, and grow your business to new heights, you can avail of our service here at Qeryz! Looking for additional features and more WordPress survey plugins? We also offer affordable monthly subscription packages.