What to Do After Getting Your Customer’s Email Address on Your WordPress Survey Tool

What are the best things to do after getting your customer’s email address?

  1. Engage further
  2. Analyze demographics and statistics
  3. Use as reference for customer’s past queries and transactions
  4. Engagement for future promotions and projects
  5. Getting feedback through email


A WordPress survey tool is one of the most reliable tools when it comes to garnering customer feedback for your site, not to mention any form of online query that may come your way. After all, an important component that really keeps your business running would be none other than your customers, or most especially, your leads.

When it comes to working with WordPress survey tools, one thing to note is that there can be a variety of things you can gain from working with them, especially your customer’s email address. This information is one of the most important things to consider when it comes to having further engagements with them, and most especially, converting any of your site’s visitors into potential leads. If you’re wondering what to do after getting your customer’s email address on your WordPress survey tool, here are some of the best and most efficient ways to try:


Engage Further

The best thing to do after you received your customer’s email address is to engage with them further. You can take this chance to address any concern they might have or any online query they might ask.

However, when it comes to this particular step, make sure to do so at an appropriate pace. This means that bombarding them with unnecessary emails, contacting them at inappropriate times, and others of the sort are sure to guarantee you a loss in potential leads, which in turn can bring a negative impact on your online business.

Analyze Demographics

Analyze Demographics

Another thing that really helps is none other than the demographics derived from your site’s overall performance. There can be multiple factors that can contribute to demographics and statistics, especially your customer’s email address. Here are some of them:

First, an email address can contain a lot of information on your customer; however, since one crucial factor in operating an online business is the privacy between you and your customer, information must be strictly kept under lock and key from public access. Despite that, it can be beneficial to your operation of the site as you’ll be able to determine how to engage with them accordingly, especially when using WordPress survey tools.

Second, since having your customer’s email address can help you operate the site accordingly, it also aids you determine what certain features of the site you would want included or removed, most especially when making updates on the content of the site. That way, you’ll be able to ensure your site’s overall rank in SEO terms.


Reference for Past Queries

Another thing to consider when it comes to handling or receiving your customer’s email address is to use that very address as a reference if ever you, yourself, need to inquire about any past transactions they might have done with your site. For instance, you operate a site that distributes makeup products to numerous clientele and your customer happens to be a past purchaser of your site’s product. If that customer inquires about any complications or inconsistencies with the product they’ve purchased, you can check for any past transactions they may have made and work your way through there.

Or, say you work for a popular smartphone app company like Uber. Since both riders and partners are your scope of business, any issue or incident they might have experienced on any particular issue you may need to be addressed. Thankfully, looking up your rider’s or partner’s past rides with Uber through their email addresses makes the job easier.

Either way, this can be great if ever you need to look back on certain records to better assist your customers. Also, with a survey tool for WordPress by your side, quality assistance from your end to your customers are sure to guarantee good feedback!


Engagement for Future Projects or Promotions

When it comes to this sort of thing, one thing to always consider when operating a site is none other than future promotions and projects with any of your leads – both official and potential. For the latter, it’s best to engage with them via their email addresses to let them know of any projects or promotions they might be interested in the future. After all, the more they know, the more likely your site’s visitors will become your leads.

Get Feedback through Email

Get Feedback through Email

Of course, one of the things that can help keep your site afloat is none other than feedback from your customers. With your customer’s email addresses with you, you’ll be able to survey or quiz them on your site’s services. Aside from that, you could also improve your whole site based on any of your customer’s online queries.


Key Takeaway

These are the things you can do with your customer’s email address without compromising their private information. They are more than enough to guarantee a stellar service on your end; and at the same time, your site’s overall ranking will also be ensured.

Sean Si is the CEO and Founder of SEO Hacker and Qeryz. A start-up, data analysis and urgency junkie who spends his time inspiring young entrepreneurs through talks and seminars. Check out his personal blog where he writes about starting up two companies and life in general.

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